Customer Privacy Notice

Who we are

Astonish Cleaning Services provides domestic and commercial cleaning services in Hull, Burstwick and the surrounding areas served by the business. We are responsible for deciding how and why customer personal information is used (the data controller) for our own business activities.

Contact: Astonish Cleaning Services, 9 Auction Close Burstwick  HU12 9DB,astonishcleaningeastriding@gmail.com 07437288422 Data Protection Lead: Angela Jefcoate.

What information we collect

·        Names, addresses, telephone numbers and email addresses.

·        Service enquiries, quotes, bookings, cleaning instructions, schedules and correspondence.

·        Billing, invoice and payment records.

·        Access arrangements such as key allocation, key-safe instructions or alarm procedures, where needed to provide the service.

·        Complaints, feedback, incident records and photographs of property condition or completed work where necessary.

·        For commercial clients, business contact details and relevant site or contract instructions.

Why we use it and our lawful bases

Purpose

Possible lawful basis

Responding to enquiries, providing quotes and delivering cleaning services

Taking steps at the person's request before a contract; contract

Scheduling staff and sharing necessary job instructions

Contract and/or legitimate interests, assessed and documented

Invoices, accounts and tax records

Contract and legal obligation

Handling complaints, incidents, claims and protecting property/access

Legitimate interests where appropriate; legal claims or legal obligation where applicable

Optional before/after photographs for public marketing

Owners consent will be needed

Service updates and direct marketing

E mail updates, newsletters – easy opt out wll be available

Who we share information with

We may share necessary information with authorised staff and supervisors, our cleaning management software provider, IT/cloud providers, accountants, payment providers, insurers, professional advisers, regulators or law enforcement where lawful and necessary. Commercial clients may provide us with site or contact details for the cleaning service. We do not sell personal information.

Where information is stored

We use  business devices, scheduling software -  Connecteam and other cloud services used by the business . Connecteam's sub-processors are industry-leading companies. We work with sub-processors in order to provide our customers with an excellent product and great customer experience while keeping accounts' data safe and secure.

Subsidiaries and Support Services Providers

The following are the locations of the provision of the service by Mobilesson Ltd. (“Connecteam”), its subsidiaries and its third-party support service providers.

Third-party customer support service providers will only serve as a sub-processor in cases where access to customer data is required for customers’ requests for the provision of support and services.

Connecteam entities and third-party support providers

Service location

Connecteam group entities

Connecteam Inc.

United States

Connecteam AUS Pty Ltd

Australia

Third-party support providers

Alliance Technology Solutions Pte. Ltd.

Philippines

TELUS International Services Limited

Guatemala

SDS (CYPRUS) Limited

Cyprus

How long do we keep your information

We keep information only for as long as necessary for the purposes described, including applicable tax, accounting, contractual and legal-claims requirements. The business retention schedule sets out proposed periods and is reviewed periodically. Access codes and key-location links will be removed promptly when no longer required.

Your rights

Depending on the circumstances, you may ask for access to your personal information, correction, erasure, restriction, object to processing, or request portability. You can withdraw consent at any time where we rely on consent; this does not make earlier processing unlawful. To make a request, contact Angela Jefcoate 074372884232. We may need to verify your identity. We normally respond within one month, subject to lawful extensions or exemptions.

Complaints

Please contact us first so we can try to resolve your concern. You also have the right to complain to the Information Commissioner's Office (ICO): https://ico.org.uk/make-a-complaint/ .

We may update this notice when our services or data practices change. Current version date: 27/10/26